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The UK Government has updated its guidance on the new Rental Mediation Service for landlords and tenants undergoing possession proceedings.


In February, the UK Government launched a free mediation pilot to support landlords and tenants to resolve disputes before a formal court hearing takes place.

The pilot is part of the Ministry of Housing, Communities and Local Government’s work with the Ministry of Justice on new court arrangements to support all parties in response to the pandemic. It has been scheduled to last for six months.

Guidance was first published in April, but at the end of May, the UK Government updated details about the scheme. The information focusses on five areas:

  • About the service
  • When mediation is offered
  • How mediation works
  • Get the most from mediation
  • What happens next


The mediation pilot is free to use for landlords and tenants involved in a housing possession court case and can help to resolve cases without the need for a face-to-face court hearing.

The service is available to tenants and landlords in both the private and social rented sectors across courts in England and Wales.